Agenda item - Performance Report - Quarter 2
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Agenda item
Performance Report - Quarter 2
- Meeting of Housing Management Panel: Central Area, Wednesday, 18th December, 2019 2.00pm (Item 41.)
- View the background to item 41.
Minutes:
41.1 The Chair asked if the steep upward trend for claimants of Universal Credit to be in rent arrears had continued.
41.2 Officers clarified that the rate had slowed and detailed methods of support available for claimants in such circumstances.
41.3 The Panel expressed concern that a quarter of social housing tenants were in rent arrears and asked whether there was sufficient officer resource to ensure that people were helped to avoid those arrears build up.
41.4 Officers explained that recruitment to vacant posts in the area had been complicated however, had recently been filled. It was proposed that a report detailing the work undertaken around tenancy sustainment be brought to a future meeting.
Supporting documents: