Agenda item - Performance Report Q1

22.1    An officer gave a brief overview of the Performance report. It was stated that there were some areas of concern in regards to empty properties and the removal of bulk rubbish. It was stated that the initial page had 9/39 areas that were underperforming however there were several other indicators that highlighted improvement. It was further stated that performance had improved generally over the last quarter.

22.2    Residents had the following enquiries, statements and concerns:

·         A resident noted the increase in rent arrears for those on universal credit.

22.3    Officers responded to residents’ statements, concerns and enquiries with the following:

·         It was confirmed that there was an increase in rent arrears.

·         It was further stated that this was in part due to more tenants enrolling to Universal Credit. It was also note that various logistical issues regarding the waiting time for the initial payment was also a reason for the increase.

22.4    AGREED – that the report be noted.