Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 13 December 2018 (copy attached as ‘blue pages’).

63.1   1)         East Central Moulsecoomb Tenant & Residents’      Association

·     In response to the Chair stating that the deadline outcome of the appeal had passed, officers added that there had been no further action and the response still stood.

·     In response to the Chair stating that he had heard that residents had approached the council to reinstate a TRA, officers added that a reinstated TRA would have to be a new organisation.

3)         Repairs service contract - oversight

·     In response to residents asking if there would be a Clerk of Works, officers stated there would be someone to check the quality of works.

·      Residents expressed concern over the customer service quality check text messages were sent from a premium number which meant residents were charged an inflated rate and some residents were limited from providing feedback on their personal SIM contracts.

·     Officers responded that this would be investigated and changed and stated that it was not the intention to impair residents from providing feedback but to allow them to help frame the new service.

6)             Housing Revenue Account (HRA Budget)

·   The Chair stated that the central area spent their HRA budget to which residents commented that this was because they had a lot of sheltered housing where funds could be spent quickly and efficiently.

7)             Estate Inspections and Resident Involvement

·   Residents stated that people needed to be more pro-active in looking after the environment of the estates.