Agenda item - Customer Experience Strategy 2019
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Agenda item
Customer Experience Strategy 2019
- Meeting of Policy, Resources & Growth Committee, Thursday, 21st March, 2019 4.00pm (Item 143.)
- View the background to item 143.
Report of the Executive Lead Strategy, Governance & Law (copy attached)
Decision:
RESOLVED: That the Committee -
(i) Approved the Customer Experience Strategy as set out in
Appendix 1 for the purposes of further engagement with customers and staff.
(ii) Noted that the developed Customer Experience Strategy would
be brought back to the Committee for final approval following the engagement with customers and staff after the elections in 2019/20.
Minutes:
143.1 RESOLVED: That the Committee -
(i) Approved the Customer Experience Strategy as set out in
Appendix 1 for the purposes of further engagement with customers and staff.
(ii) Noted that the developed Customer Experience Strategy would
be brought back to the Committee for final approval following the engagement with customers and staff after the elections in 2019/20.
Supporting documents:
-
Customer Experience Strategy 2019, item 143.
PDF 226 KB -
Customer Experience Strategy 2019 APX. n 1, item 143.
PDF 2 MB