Agenda item - Housing Management Performance Report

55.1    Hilary Edgar gave a brief overview of the Housing Management Performance Report. It was stated that this was being presented in a way that was more transparent and that the full report was being brought to the Housing and New Homes Committee in January.

55.2    Residents had the following statements, concerns and enquiries:

·         A league style presentation was proposed.

·         It was noted that there was an issue regarding letters arriving as a result of changeovers which had negative effect on residents.

·         It was enquired if Universal Credit was being rolled out by postcode.

55.3    Officers responded to resident’s enquiries, concerns and statements with the following:

·         It was confirmed that there was an ongoing issue in relation to the role out of Universal Credit, it was noted that 40% of tenants in arrears were on Universal Credit.

·         It was further noted that the impact of Universal Credit was in the performance report.

55.4    The Chair confirmed that Universal Credit was being rolled out by postcode.        

55.5    RESOLVED – that the panel note the report.