Agenda item - Field Officer Update

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Agenda item

Field Officer Update

Minutes:

37.1           Annie Sparks, the Regulatory Services Manager, introduced the briefing of the new Field Officer (FO) roles. The Field Officer would work cross-service and seek community collaboration by attending Area Housing Panels, Leaseholder Action Groups and reporting to the Neighbourhoods, Inclusion, Communities & Equalities Committee (NICE). These Field Officers were from a variety of backgrounds with a selection of skills and operated seven days per week with a flexible working pattern for fast effective enforcement towards service referral. The team was currently live; however it would be in full operation from early December 2018.

 

37.2           In response to residents, officers stated that there was not currently a direct inbox for the Field Officers and the direct service required should be contacted for the time being, however this was in the process of improvement. Officers added that the progress of the team will be going to NICE Committee on 3 December 2018 to then follow with regular updates.

 

37.3           In response to residents, officers stated that an estate inspection model was currently in consultation and subject to committee to which a new model would be established in the New Year. Officers acknowledged that inspections had not worked well for years and they wanted to involve residents in the re-modelling and find a responsive solution to look at estates to effectively link general maintenance and services.

 

37.4           In response to residents, officers stated that the Field Officers were initially city wide until they knew the needs in different areas. Currently the Field Officers she travelled via bus, however when a fast response was needed they could use the City Car Club. Officers added that due to the nature and the hours of service demand and it was important that the transport was appropriate for the situation, although this would be under review and they were open to alternative options.

 

37.5           The Chair noted that the performance would be monitored and reviewed and information would be brought back to the Panel.

 


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