Agenda item - Housing Management Performance Report

Q2’ s report will be available at the next panel meeting.  During this item residents will be invited to give their feedback on the format and content of the performance reports that are presented at Area Panel meetings, their suggestions for improvements and how they use them in their role as resident representatives.

41.1           Ododo Dafe, the Head of Income Involvement & Improvement, stated to the panel that officers had consulted with the other Area Housing Panels on the North Panel’s concerns regarding the format of the Housing Management Performance Reports that it was too detailed and should only be reviewed by residents annually. It was raised by officers that the report was intended to keep the landlord accountable and provide residents with informative and transparent information on the performance of management. She added that residents could decide how they would like to receive this information pack in future, whether summarised or presented as an infographic.

41.2           Residents stated that the information was important but would be best absorbed through a less detailed edition to the current standard, which could get confusing and time consuming to scrutinise, however more than a brief summary. They added that it would be more helpful to receive information primarily in areas that had not performed well.

41.3           Officers responded that the other panels wanted to remain with the current delivery.

41.4           The Chair stated that the report could be discussed annually at the panel with a less detailed discussion and other quarterly reports could instead just be viewed privately by residents.

41.5           RESOLVED – That the panel agreed to note the report.