Agenda item - Future delivery of housing repairs, planned maintenance and capital works

36.1    Glyn Huelin - Business & Performance Manager gave a verbal update,      as promised in September 2018 since there was no written report. The          Officer highlighted the following points:

·         From 2020 the Repairs Help Desk and the Refurbishment service will both be brought in-house

·         Work has already been carried out to adapt to the change in March and April 2020

·         Officers will have a full communication plan in place to deliver the information on the change to residents. Officers will talk further about  the plan at the Citywide conference  and an article will appear in Homing In magazine.

36.2    In response to residents questions, Officers confirmed the following:

·         Existing workers currently employed by Mears and the Council would have rights to transfer to the council when the current contract ends in 2020.

·         There would still be an Apprenticeship training scheme attached to the service.

·         Inspections of empty homes will also be carried out in-house by the Council from 2020

·         Major Housing works would be communicated to residents directly from the Council via Homing In or other letters / direct communication.  Reps would not be expected to deliver this communication.

·         Glyn Huelin - Business & Performance Manager asked tenants to contact him directly with any queries on this matter.

36.2    RESOLVED – that the Panel agreed to note the report.