Agenda item - Residents' Question Time

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Agenda item

Residents' Question Time

Minutes:

21.1         1) Recycling problems

 

·                Residents said that they had agreed at the last meeting that Cityclean would send out informative leaflets and that there were still problems of not knowing what to recycle. Residents added further issues of bins failing to be emptied and the inability to contact Cityclean with concerns.

·                The Chair noted that he had previously suggested that Cityclean should be invited as a guest to the Central Housing Panel. The Chair added that issues with Cityclean fill his inbox and that was is a general feeling that residents want Cityclean to attend the meeting in order to aid communication.

·                An Officer responded that Cityclean would be attending the next Citywide Conference where environment was the theme.

21.2        2)Visitors’ car parking

 

·                Residents stated the ongoing problems regarding car parking spaces especially in Lavender Street in the area being used and added that there needed to be ethical car parking to improve matters. Residents indicated that it was very frustrating for paying people being unable to park.

·                The Chair raised the question of whether this was due to insufficient enforcement.

·                Officers responded by reminding residents that there is a resident task group at the end of September.

·                Residents stated that a review had only past a few months ago.

·                Officers responded that they knew what the problems were and will pick them up in the group.

·                The Chair proposed to make a note of when the resident task group started and finished to then develop at a later date what could be improved.

 

21.3         3) Drug use in the St James’ Street area (1)

 

·                Residents raised concern of drug issues moving to residential areas that followed improvements in the prime problem areas. This was subsequent to the Police and Crime Commissioner attending the Local Action group Meeting. There was a great response to the report from the police and from having a discussion covering resources and deployment, there was an agreement to do a body of work together.

·                A resident raised concern that they had recently found three needles in the South East corner of the estate. There has been collaboration with Police Community Support Officers (PCSO) where they had agreed to do more on the estate and encouraged other estates to do the same. He furtherly noted that PCSOs were overworked and involved in drug use simply moved on to somewhere else when a particular area was focused on. This resident encouraged other residents to report all incidences to the PCSO.

·                The Chair proposed the panel to possibility to work with PCSOs and whether it was worth inviting the police to the Central Area Housing Panel in the future.

·                A resident responded that it was better to finish work with the police and crime commissioner to formulate a closer explanation and strategy in addition to the report previous report.

·                The Chair agreed that it was best to wait for the results from further collaboration and revisit in the next meeting for residents liaise on findings.

 

21.4      4) Drug use in the St James’ Street area (2)

 

·                One resident raised problems of being unable to contact Annabel Tate, the Housing Manager, and was still waiting for a reply. She added the frustration that residents needed to speak to officers regarding anti-social behaviour and being told that it was not the housing officers remit and redirected to a different department.

 

·                Officers directed residents to contact the housing contact enquiries who would direct residents to the correct place and officers apologised for the previous negative experience. Officers raised that instead of directing queries at particular officers that residents should call the duty line to get a quicker response as it was monitored throughout the day unless a resident was assigned to a particular caseworker for a specific case.

 

21.5         RESOLVED: That the Panel noted the responses.

 

Supporting documents:

 


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