Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 3 April 2018 (copy attached as ‘blue pages’).

8.1       (Item 1 – Ramp Markings)

8.2       A resident stated they were content with the overall maintenance works. Fluorescent paint were requested for ramps.

8.3       An officer stated that they would chase up on requests for specific paint.

8.4       AGREED – that the response was satisfactory.

8.5       (Item 2 – Key Safes)

8.6       A resident stated that key safes could be re-programmed.

8.7       An officer stated that they were willing pursue key safes and contact estate services for an audit.

8.8       The chair confirmed that the pilot was a proper audit.

8.9       AGREED – that the response was satisfactory.

8.10    (3 Star Items East – Rent and Council Tax Payments)

8.11    Residents stated the following enquiries, statements and concerns:

·       It was stated that in regards to those living in sheltered housing, the scheme manager could take a rent payment if card was available in the absence of cash

·       A resident enquired if there was any progress on Pay point

8.12    An officer responded to the resident’s enquiry by stating that post offices do not do business with Pay point at the moment and suggested that people could also use internet banking.

8.13    The Chair suggested someone could attend the next meeting to take questions and discuss what is available and any possible resolutions.

8.14    Councillor Barnett stated noted that many elderly residents did not have access to online portals nor could they use them.

8.15    AGREED – that the report was satisfactory.