Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 28 March 2018 (copy attached as ‘blue pages’).

5.1       (Item 1 – Rent and Council Tax Payments)

5.2       A resident stated that it was for residents to write to the local manager of the post office to push pay points.

5.3       An officer stated there were no issues with paper work being shared, a map of all pay points in the city was produced for residents.

5.4       AGREED – that the report was satisfactory.

5.5       (Item 2 – Training)

5.6       A resident stated that it would be beneficial for residents to be able to attend a meeting in the city for training.

5.7       An officer stated that the programme would be taken to a service improvement group for date setting, that resources had been pooled to tailor make the program. It was noted that various areas would be open to help build the in to the program.

5.8       The Chair requested feedback after 6 months or a year.

5.9       AGREED - that the report was satisfactory.

5.10(Item 3 – Parking in Whitehawk Manor Farm)

5.11      Residents reminded the panel that a meeting date had been sent and that no feedback from authority groups had yet been received

5.12      The Chair stated they were surprised that a resolution hasn’t been taken forward through Council, she further noted that Housing Officers could respond despite this not being part of their remit. She further noted that this was not the responsibility of Highways.

5.13      AGREED – that the report was satisfactory.  

5.14      (Item 4 – Mears Repair Service)

5.15      A resident stated that there was an issue regarding late responses to door reparations.

5.16      An officer referred to contact information in the papers and apologised for the ongoing issues in reference to the 3 examples provided..

5.17      The Chair stated that communication was an ongoing issue and that the issue lay with the organisation

5.18      AGREED – that the report was satisfactory.

5.19      (Item 5 – Fly Tipping by Mears)

5.20      A resident stated they were unsure if Mears was conducting business near the area or if someone else was fly tipping

5.21      Eddie Wilson, Mears General Manager, urged residents to report any fly tipping as Mears took this very seriously

5.22      An officer apologised for the missing address

5.23      AGREED – that the report was satisfactory.

5.24      (Item 6 – Langley Crescent Parking –Estate Development Budget)

5.25      A resident stated that they were led to believe it was housing land, a further concern regarding the installation of disabled bays had been input

5.26      An officer gave a brief overview of the history of the land. The officer agreed to provide a separate response regarding disabled bays in future.

5.27      The Chair stated that more details were required to minimise confusions when applying for a complex bid

5.28          AGREED – that the response was satisfactory.