Agenda item - Residents Question Time

Responses to items raised at the Resident Association meeting held on 11/01/2018

39.1    (Item 1 – Rent and Council Tax Payments)

39.2    A resident enquired if BHCC could do anything to help post offices with pay point.

39.3    An officer agreed to take the resident’s enquiry back to the team.

39.4    The Chair highlighted their concerns for tenants living in outlying areas and during tough weather. She noted that this was especially more difficult in rural areas.

39.5    AGREED – that the response was satisfactory.

39.6    (Item 2 – Laundry Tokens)

39.7    Residents made the following concerns, statements and enquiries:

·         A resident stated that opening hours are an issue

·         It was noted that some residents were purchasing large numbers of tokens, making it tough for other residents

·         A resident expressed a concern at the seeming lack of consultation between residents and BHCC regarding the change of cash and card operating machines

39.8    Officers responded to resident’s enquiries, statements and concerns by stating that BHCC are currently trying to achieve an agreement across shops to provide more tokens

39.9    The chair stated her concern regarding the availability of tokens at specific sites. She emphasised that communication between BHCC  and residents on estates was paramount.

39.10  AGREED – that the response was satisfactory.

39.11  (Item 3 – Parking in Craven Vale / Parking General)

39.12  A resident stated an Estate Development Budget parking bid had been applied for to counter the recent removal of 5 disabled parking bays

39.13  An officer stated that BHCC is also currently addressing this issue.

39.14  AGREED – That the response was satisfactory.