Agenda item - Performance report

44.1    Officers introduced the report and in response to questions stated:

·                     Lifts were included in the bottom five scores and top five improvements as these figures related to different aspects of the lift management contract.

·                     The 100% passed cleaning inspection was based on the spot checks carried out by officers of which all were passed.

·                     The decommissioned property referred to in the report was an ex-sheltered housing scheme which now provided temporary accommodation.

·                     The energy efficiency rating given was out of 100 but was a score not a percentage.

·                     ‘Calls answered’ referred to the time before a resident was speaking to an operator.

44.2    Resolved: That the Panel noted the report