Agenda item - Residents Question Time

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Agenda item

Residents Question Time

Responses to items raised at the Resident Associations Meeting held on 9/01/18

Minutes:

How to keep the repairs service working well

36.1    In response to Residents, Officers stated:

 

·           Mears has two classifications for repairs; priority which were responded to within 24 hours of reporting and routine which were responded to within 28 days

 

·           Exchanges were taken as found by the resident moving in. If there were any outstanding repairs these would still be completed regardless of any exchange taking place.

 

Recycling notices on bins at Clarendon & Ellen

36.2    Officers presented the proposed signs for the recycling bins to the Panel.

 

36.3    Residents responded that the issue of recycling not being properly sorted and disposed of was not just an issue for Clarendon & Ellen and asked if the signs could be more widely displayed. Residents noted that there was a need to better educate people about recycling.

 

Delayed bids to Estate Development Budget

36.3    Residents expressed concern that money had been identified from the estate development budget (EDB) but that work had not been done. If residents were now required to re-bid for the work there would be a question over where the funding which was initially allocated had been spent.

 

36.4    Officers stated that if a bid had been accepted the work would be done and residents would not have to re-bid for the funding. Officers reported that work had taken place at Stapley Court and Knoll Close following successful EDB bids. Stapley Court had been jet washed on 12 August 2014 and surveyors were due to inspect it for algae again shortly. The carpeting at Knoll Close had been delayed following an issue with leaseholders. This had now been resolved and work was due to commence in 2018/19.

 

36.5    The EDB Board was due to look at outstanding bids some from as far back as 2014 in the coming months and would be chasing to ensure that outstanding work was completed.

 

            Installation of digital central heating thermostats (North)

36.6    Residents noted that the answer to the question from north area residents concerning thermostats did not address the concerns of the questioner. The question suggested the fault was with improper installation and not the equipment which the answer blamed.

 

36.7    Resolved: That the Panel noted the written answers

  

Supporting documents:

 


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