Agenda item - STAR actions report

Report of the Executive Director for Neighbourhoods, Communities & Housing (copy attached).

9.1       The Housing Service Operations Manager introduced the report and highlighted the following:

• 778 responses were gathered from the six open-ended questions residents were asked in the survey.
• The questions were designed to gather improvement suggestions; however, a lot of positive feedback was also received.
• Residents had reported that more detail and consultation was needed when the Housing Customer Service team were a case were dealing with a case.
• Action was to be taken in the two areas that the satisfaction rates had decreased from the previous survey completed in 2014. These were: ‘your neighbourhood as a place to live’ and ‘the overall quality of your home’.
• The Officers encouraged feedback from the residents.

9.2       In response to a query raised by the Panel the Officer noted that 3000 surveys had been sent out and 778 were completed and received back.

9.3       RESOLVED – That the Panel agreed to note the report.