Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 2^nd August 2016 (copy attached as ‘blue pages’).

12.1    (Item 1 – Elderly Resident’s and decent home standard)

 

12.2    RESOLVED – That the response was satisfactory.

 

12.3    (Item 2 – Anti Social behaviour)

 

12.4    RESOLVED – That the response was satisfactory.

 

12.5    (Item 3 – Area Panel agenda setting)

 

12.6    RESOLVED – That the response was satisfactory.

 

12.6    (North Ward 3 - Star Item 1 – Communication and responses to Blue Page Items)

 

12.7    The Resident Involvement Manager explained the role of 3 star items to the panel.

 

12.8    RESOLVED – That the response was satisfactory.

 

12.9    (3 Star Item 2 – Wheelie bins and rubbish – community protection notices)

 

12.10  RESOLVED – That the response was satisfactory.

 

12.11  (3 Star Item 4 – Communication between departments)

 

12.12  Residents stated the following concerns and enquiries:

 

·         There are problems regarding the exchange of budgeting and delegation of duties.

 

·         Dismay regarding delegation of job and work by different departments as there’s not enough workforce to tend to all the work that is required.

 

·         If there was any possibility of employing a road sweeper before cutting grass as possible health and safety could be hindering residents cleaning up estates.

 

12.13  Officers responded to the aforementioned concerns and enquiries with the following:

 

·        Due to difference of departments, residents get used to holding specific departments to account. The officer noted the complicated nature of departmental work.

 

·        BHCC are currently looking at different ways departments can communicate better so as to utilise public funds more efficiently.

 

12.14  RESOLVED – That the response was satisfactory.

 

12.15  (3 Star Item 5 – Code of conduct)

 

12.16  RESOLVED – That the response was satisfactory.

 

12.17  (3 Star Item 6 – Hedges)

 

12.18  The Head of Income, Involvement and Improvement stated that inspections take place 4 times a year.

 

12.19  RESOLVED – That the response was satisfactory.

 

12.20  (3 Star Item 7 - Garden assistance for elderly and disabled people)

 

12.21  RESOLVED – That the response was satisfactory.

 

12.22  (3 Star Item 8 – Homemove Applications)

 

12.23  RESOLVED – That the response was satisfactory.

 

12.24  (West Ward – 3 Star Item 1 – Estate Development Budget)

 

12.25  The Resident Involvement Manager offered to follow up on a resident’s concerns regarding the lack of work carried out on door locks, a bid which was made in 2012.

 

12.26  RESOLVED – That the response was satisfactory.

 

12.27  (3 Star Item 2 – Boiler replacement at Woods House)

 

12.28  RESOLVED – That the response was satisfactory.

 

12.29  (3 Star Item 3 – Scaffolding and home contents insurance)

 

12.30 The Resident Involvement Officer stated that an article regarding residents having to contact their home insurance company will be coming in the next edition of Homing In.

 

12.31  RESOLVED – That the response was satisfactory.

 

12.32  (3 Star Item 4 – Philip Court Entry Phone)

 

12.33  RESOLVED – That the response was satisfactory.

 

12.34  (3 Star Item 5 – Maintenance and repairs schedule)

 

12.35  RESOLVED – That the response was satisfactory.

 

12.36  (3 Star Item 6 – Inspection of work)

 

12.37  RESOLVED – That the response was satisfactory.

 

12.38  (3 Star Item 7 – Contractors)

 

12.39  Residents stated the following concerns:

 

·         There appears to be an awarding of specific contracts to specific bodies

 

·         What happens if a contractor becomes bankrupt

 

12.40  Officers responded to resident’s concerns with the following:

 

·         Clarifying BHCC’s approach to contractors

 

·         BHCC has to carry out proper procurement

 

·         Contingency plans are in place to deal with bankrupt contractors

 

12.41  (Central Ward – 3 Star Item 1 – Unresolved work at Warwick Mount)

 

12.42  RESOLVED – That the response was satisfactory.

 

12.43  (3 Star Item 2 – Highden, Westmount and Crown Hill)

 

12.44  RESOLVED – That the response was satisfactory.

 

12.45  (3 Star Item 3 – Information of Major Works)

 

12.46  RESOLVED – That the response was satisfactory.

 

12.47  (3 Star Item 4 – Cost of Estate Development Budget Work)

 

12.48  RESOLVED – That the response was satisfactory.