Agenda item - Chair's Communications
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Agenda item
Chair's Communications
- Meeting of Housing Management Panel: West Hove & Portslade Area, Tuesday, 20th September, 2016 2.00pm (Item 11.)
- View the background to item 11.
Minutes:
11.1 The Chair gave the following communications:
“Chairs and Secretaries were recently sent an advance copy of an article for Homing In on the new design of Housing’s landlord services.
The structure, which will come into effect in October, is based on residents’ feedback that they prefer having fewer teams involved in matters they report to Housing.
Housing Officers, arranged in four area teams, will replace Neighbourhood Officers, Neighbourhood Team Leaders and the Tenancy Enforcement Team.
Tenants will see very little change in terms of accessing services as the Housing Customer Service Team and the Repairs Helpdesk will remain as before.
If you have any queries about this, now or when your members receive Homing In, please contact the Resident Involvement team.”