Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 9^th August 2016 (copy attached as ‘blue pages’).

12.1    (Item 1– Communication and responses to blue pages items.)

 

12.2    The Panel agreed that the new blue pages are positive.

 

12.3    (Item 2 – Wheelie bins and rubbish)

 

12.4    The Chair and a Councillor stated that residents should contact the customer feedback team and that there was a possibility of inviting members of City Clean to the next meeting.

 

12.5    (Item 3 – Front door at Dudeney Lodge)

 

12.6    SATISFACTORY – that the report be noted.

 

12.7    (Item 4 – Communication between departments)

 

12.8    A resident stated the new customer housing team is working quite well.

 

12.9    SATISFACTORY – that the report be noted.

 

12.10  (Item 5 – Code of Conduct)

 

12.11  A resident enquired why minutes are not taken at meetings held to discuss issues pertaining to a person being sanctioned.

 

12.12  Officers explained the process where notes are written but are not formal minutes.

 

12.13 (Item 6 – Hedges)

 

12.14  A resident expressed a concern regarding overgrown hedges in student houses and other properties.

 

12.15  The Chair and other officers responded by noting that:

·         This is an issue for private sector and no officers present could really answer this

·         BHCC License 3000 homes and that resident’s present can contact the Head of Housing Strategy, Property and Investment to pursue any major issues by way of contacting landlords.

12.16  (Item 7 – gardening assistance for elderly and disabled people)

 

12.17  Residents agreed as long as there is some support for people who cannot access via internet then the issue is reasonable.

 

12.18  (Item 8 – Homeowner applications)

 

12.19  RESOLVED – That the response was satisfactory.

 

12.20  (West Ward - 3 Star Item 1 – Estate Development Budget)

 

12.21  RESOLVED – That the response was satisfactory.

 

12.22  (3 Star Item 2 – Boiler replacement at Woods House)

 

12.23  RESOLVED – That the response was satisfactory.

 

12.24  (3 Star Item 3 – Scaffolding and home contents)

 

12.25  A resident expressed the following issues:

 

·         They were unaware that the presence of scaffolding meant residents would have to contact their home insurance companies

·         The 3 star system has proved as a good exchange of information between wards as it has brought this issue to light.

12.26  (3 Star item 4 – Philip Court Entry Phone)

 

12.27  RESOLVED – That the response was satisfactory.

 

12.28  (3 Star Item 5 – Maintenance and repairs schedule)

 

12.29  The General Manager for Mears allayed resident’s concerns regarding the rendering of specific properties by stating that Mears do not have carte blanche to carry out any works wherever they see fit and noted that there is a specific process in place to ascertain which works take priority.

 

12.30  (3 Star Item 6 – Inspection of work)

 

12.31 RESOLVED – That the response was satisfactory.

 

12.32  (3 Star Item 7 – Contractors)

 

12.33  The Head of Housing Strategy, Property and Investment stated specifics on work to be done will be attained as soon as possible. He furthered that BHCC has its own quality and quantity surveyors to check prices and set everything out.

 

12.34  (Central Ward – 3 Star Item 1 – Central Ward Unresolved Warwick Mount)

 

12.35  AGREED – That the response was noted.

 

12.36  (3 Star Item 2 – Highden, Westmount and Crown Hill)

 

12.37  The Business and Performance Manager responded to a Councillor’s concern by stating that any situation in which water could cause serious damage or injury to people would be counted as an emergency. By way of example postulated a scenario in which water has begun to pour through the roof.

 

12.38 (3 Star Item 3 – Information on major works)

 

12.39  A Councillor confirmed that lifts would be included under the heading of major works.

 

12.40  (3 Star Item 4 – Cost of Estate Development Budget Work)

 

12.41  RESOLVED – That the response was satisfactory.