Agenda item - Review report

(copy attached).

33.1    Becky Purnell presented the Review Report explaining that the resident involvement review in 2012 has to be reviewed and assessed every 3 years. She further explained that some work has started such as residents reviewing the code of conduct, that residents are experiencing difficulty recruiting new panel members; out of 1450 tenants and 200 leaseholders most affirm that they would be happy to provide a view via a comprehensive survey but not to attend a meeting. She noted there will be an update at the next July Area Panel.

33.2    Jane McCloughlan enquired by what medium will the survey become available.

33.3    Becky Purnell stated surveys will become available by phone interview or online.

33.4    Jane Hunter stated that area panel meetings often get bogged down in irrelevant chat as a result there is a short amount of time to discuss any other business at the end of the agenda.

33.5    Becky Purnell suggested that residents and officers arrive half an hour before in advance in order to take on concerns of residents 1-2-1.

33.6    Rachel Chasseaud agreed that an early start for officers could be achieved.

33.7    AGREED – that the report be noted.