Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting (copy attached as ‘blue pages’).

32.1    (Item 1 – Setting start and end dates for repairs and improvements) In response to Councillor Peltzer Dunn the Head of Income Involvement & Improvement explained that once something had been inspected, the timetabled repairs would then take place and tenants would be informed of the start date and the anticipated length of the work. It was added that minor repairs would not require a consultation process; however, the residents would be informed of lengthier repairs and a consultation process would be scheduled.

32.2    (Item 2 – Scaffolding) Glyn Huelin, Business & Performance Manager, explained to the Panel that depending on the housing insurance a tenant has, having scaffolding on their property could make it invalid and this was detailed to the tenant through a formal letter. Ian Stone, Mears representative, noted that scaffolding should be taken down once the work had been completed on the property. To prevent it being up longer than necessary, Mears would not pay for the job until the scaffolding had been taken down. It was added that there was a less of a demand for scaffolding; therefore, it had become a recent problem that scaffolding was being left up on houses.

32.3    (Item 2 – Spacing of Resident Only meetings) In response to the Chair, the Resident Involvement Manager explained that the Area Housing Panels in January would be moved to March; therefore, the meetings would be evenly spread out over the year.