Agenda item - Tenant and Resident Scrutiny Panel Report on Responsive Repairs

(copy attached).

12.1    Glyn Huelin presented a 3 part report covering responsive repairs and the ongoing work to update and enhance procedures to improve residents answer times, to provide alternative ways to achieve direct contact with residents such as meetings with tenants and leaseholders after the sheltered scheme project is completed and finally reintroducing the member’s estate scheme.

12.2    John Marchant stated that the rate of your estate scheme did not accomplish anything. He noted that LATS had also been of no help.

12.3    Glyn Huelin stated that the estate inspections are important and urged that specific areas should be reported to housing customer services so as to be put through to the relevant team.

12.4    Tracey Cox gave examples of rubbish and refuse not being picked up. She stated that City Clean was not doing their job properly.

12.5    Ray Metcalf enquired as to why BHCC haven’t carried out prosecutions and served some fines.

12.6    Rachel Chasseaud confirmed that BHCC are looking to prosecute people and have enforced fines however it takes a lot of time to acquire the evidence. She noted that sometimes there is no evidence also that enforcement should be more frequent in future.

12.7    John Marchant claimed that Moulsecoomb didn’t receive the same service as Hove due to holidaymakers disproportionately visiting Hove. He noted that Moulsecoomb residents pay rent and tax as well.

12.8    Rachel Chasseaud denied the claim asserting that all areas are serviced equally.

12.9    John Marchant requested Ms Chasseaud accompany him on a walk around Moulsecoomb.

12.10  Rachel Chasseaud accepted the invite.

12.11  Jane Hunter stated that some pride of the area was required, she asserted that tenants should also help clean the streets.

12.12  Terence Hill stated residents feel they have been passed around various contracts.

12.13  Delia Hills responded saying she will raise it on the system however contractors will still get involved. She offered her number and Email address for further correspondence.