Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 18 August 2015 (copy attached as ‘blue pages’).

11.1    (Item 1 – Midhurst Groups)

11.2    Chair stated there was no exact time scale regarding the application of special paint.

11.3    Ray Metcalf stated nothing is going to happen until next year and noted his concerns of the timing.

11.4    Chair restated uncertainty of guarantee due to weather conditions.

11.5    John Marchant noted that the time between the receipt of the blue pages and the consultation is too long.

11.6    Delia Hills stated that the costs have only just been agreed.

11.7    John Marchant enquired how long the consultation takes and noted concerns of timescales.

11.8    Rachel Chasseaud stated that a large number of improvements are being made and clarified the process is long. She noted Therese’ absence and stated the complexity of the whole operation.

11.9    Ray Metcalf enquired if it would be possible to have the houses cladded.

11.10  Rachel Chasseaud stated she will ask Therese Youngman to liaise with Heather Hayes.

11.11  RESOLVED – That the response was satisfactory.

11.12  (Item 2 – Reinstatement of Housing Management Consultative Sub-Committee)

11.13  John Marchant enquired why the Consultative Sub-Committee wasn’t kept.

11.14  Chair stated that the details were listed.

11.15  John Marchant stated that residents are not being listened to noting that the majority do not want to change the area panels.

11.16  Heather Hayes stated more officers attended the HM Health and Managements meeting which included Councillors, she noted residents were listened to.

11.17  The Head of Income, Inclusion and Improvements, Ododo Dafe, replied with reasons why HMCSC was stopped. She noted that although the decisions made were different, residents were still listened to. She conceded that HMCSC was previously considered time intensive, costly and out of date however the decision to re-employ it can be decided by Councillors and not at committee. She stated that BHCC is trying to listen to all residents not just specific groups via new approaches.

11.18  John Marchant stated this created a waste of paper and letters and was not conducive to saving money.

11.19  Ododo Dafe agreed to take this to the relevant people.           

11.20  RESOLVED – that this response is satisfactory.

11.21 (Item 3 – Role of resident involvement officers)

11.22  RESOLVED – that the response was satisfactory.

11.23  (Item 4 – Problems with damp and subsidence)

11.24  Heather Hayes noted a resident was displeased unclear information provided by the Council in regards to an enquiry. She stated the resident was unable to have windows finished due to cracks in the brick work however the Council have claimed that the issue is something other than water subsidence.

11.25  Barbara Castleton enquired as to Mears’ work on other properties, citing that this has been an ongoing problem for years. She stated that works have been left due to subsidence.

11.26  Delia Hills agreed to respond to enquiries.

11.27  RESOLVED – that the response is noted.