Agenda item - Tenant and Resident Scrutiny Panel Report on Responsive Repairs

(copy attached).

13.1    Glyn Huelin, Partnering Business Manager, introduced the report and stated that the report would go to Housing & New Homes Committee in November.

13.2    It was explained that to the Panel that recommendation one, detailed in the report, will begin with current and existing helpdesk staff shadowing the repairs team in October to develop a better understanding of what is involved in the various repairs jobs and the average time taken.

13.3    The Partnering Business Manager explained that recommendation two had been partially agreed and the resident inspectors had been renamed to Resident Assessors. Their expanded role had been successful and they were looking at problems from the resident perspective; however, due to Health & Safety issues, it will not be recommended that Resident Assessors choose and access resident’s homes.

13.4    It was detailed to the Panel that as estate inspections happen regularly, it is believed that “Rate Your Estate” would be duplicating schemes.

13.5    In response to Roy Crowhurst, the Partnering Business Manager explained that Mears are relying less on using sub-contractors and it would only be necessary for more complex repair jobs. He urged the Panel to give feedback to Mears after a repair had been completed as all feedback for sub-contractors is monitored.

13.6    RESOLVED- That the report be noted.