Agenda item - Items from Tenant Only Meeting

18.1      (Item 1- reporting after hours repairs) Ann Ewings stated that the out of hours service was very poor, that she had not received a job number for a recent issue she had raised and that residents were not aware of changes to the service.

18.2      The Partnering Manager, Mears clarified that checked this specific voice recording of the telephone call and it was clear that a job number had been provided. Furthermore, there had been no changes to the out of hours service and the base in Welwyn used exactly the same system as operatives based in Brighton.

18.3      (item 2- estate inspections- deterioration in service) Carl Boardman stated that he disagreed entirely with the description in the response detailing the estate inspection service as “well organised. Carl stated that communication in this area was extremely poor. He personally had not received any information on a re-inspection held in July and the service was currently a huge inconvenience to representatives who had to take on duties above and beyond of what could be reasonable expected.

18.4      The Head of Income, Inclusion & Improvement stated that she would try to organise a meeting between Carl and the Neighbourhoods Team Manager to resolve this issue.

18.5      RESOLVED- That the responses provided to the issues raised from the Tenant Only meeting be noted